Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

What Is Included in Unified CVP Installation?

The Unified CVP Software DVD consists of software for various Unified CVP components.
Out of the box, CVP 8.0(1) provides everything you need to install, configure, and manage your
CVP solution except the optional WebSphere Allocation Server (obtain from IBM).

Unified CVP Components

Core Software

This is the fundamental software of Unified CVP.

The specific components include:

•

Call Server (SIP Service, ICM Service, IVR Service, and H.323 Service, which contains
Voice Browser and VBAdmin)

•

IOS Gateway files

•

Operations Console (often referred to as OAMP) a web-based interface from which you can
configure and manage individual components through an OAMP Resource Manager (ORM),
which is co-located with each managed Unified CVP component. The ORM is invisible to
the end-user.

•

SNMP Monitoring

•

Support Tools Node Adapter (STNA)

•

Support Tools Protocol Adapter (STPA)

Note: If an existing version of STNA resides on a system, the Unified CVP installation process
upgrades the STNA client.

VXML Server

VXML Server is a J2EE and J2SE compliant web application that provides a complete solution
for rapidly deploying dynamic VXML applications.

It also includes ORM, SNMP Monitoring, STNA, and STPA.

Reporting Server

This server provides a historical repository (which can be used for reporting) to a call center.
It receives reporting data from one or more Call Servers and VXML Servers, and stores that
data in an Informix database.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)