Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
This server contains the Informix reporting subsystem, ORM, SNMP Monitoring, STNA, and
STPA.
STPA.
Remote Operations
This software allows remote administration of Unified CVP solution components, such as
ASR/TTS. It includes ORM, STNA, and STPA.
ASR/TTS. It includes ORM, STNA, and STPA.
This package is already included in the Core Software, VXML Server, and Reporting packages.
Video Media Server
Video Media Server is not supported in Release 8.0(1).
System Media Files
The sample set of µ-Law 8-bit .wav media files. Choices are American English and Mexican
Spanish.
Spanish.
Note: These files consist of a library of media files/prompts for individual digits, months
(referenced internally by Unified CVP software for a Play Data script type request), and default
error messages, and so forth. Creation of a full set of media/prompts for each locale referenced
by the CVP customer is the responsibility of the customer's Media Administrator.
(referenced internally by Unified CVP software for a Play Data script type request), and default
error messages, and so forth. Creation of a full set of media/prompts for each locale referenced
by the CVP customer is the responsibility of the customer's Media Administrator.
By default these files are installed to %CVP_HOME%\MediaFiles. (The default location of
%CVP_HOME% is C:\Cisco\CVP.
%CVP_HOME% is C:\Cisco\CVP.
Call Studio
Although Call Studio is part of Unified CVP, its installer is not included in the CVP installation
program. You can locate the Unified Call Studio installer on the Unified CVP installation DVD.
Instructions for running the Call Studio installation program are provided in
program. You can locate the Unified Call Studio installer on the Unified CVP installation DVD.
Instructions for running the Call Studio installation program are provided in
Cisco MCU
The Cisco Media Conferencing Unit (MCU) is required when deploying the CVP Full Video
Service. The MCU is a real-time voice and video conferencing unit that delivers multipoint
conferencing and advanced media processing. The MCU consists of three components: the
MCU Chassis, the MCU card, and the EMP card (sometimes referred to as the MVP card). The
Cisco MCU Chassis, MCU card, and EMP/MVP card are available under the "IPVC-3545-xxx"
Cisco part numbers.
Service. The MCU is a real-time voice and video conferencing unit that delivers multipoint
conferencing and advanced media processing. The MCU consists of three components: the
MCU Chassis, the MCU card, and the EMP card (sometimes referred to as the MVP card). The
Cisco MCU Chassis, MCU card, and EMP/MVP card are available under the "IPVC-3545-xxx"
Cisco part numbers.
Note: A firmware conversion is required to make the Cisco MCU and EMP/MVP cards
compatible with the software components from Radvision Corporation that are used in the CVP
Full Video Service. A firmware conversion utility for the MCU and EMP cards is provided by
Radvision Corporation on the installation CD for their software components.
compatible with the software components from Radvision Corporation that are used in the CVP
Full Video Service. A firmware conversion utility for the MCU and EMP cards is provided by
Radvision Corporation on the installation CD for their software components.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
8
Chapter 1: Planning Your Unified CVP Installation
What Is Included in Unified CVP Installation?