Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Close and Unlock all Unified CVP Related Files Before Installing
Before you attempt to install Unified CVP or any of its associated Service Releases or
Maintenance Releases, make sure that all other applications are shut down and opened files are
closed. In addition, if a file that the Unified CVP installation program requires is locked, a failed
installation could result.
Maintenance Releases, make sure that all other applications are shut down and opened files are
closed. In addition, if a file that the Unified CVP installation program requires is locked, a failed
installation could result.
If you are using McAfee® VirusScan® on a system, you need to launch the VirusScan console,
right-click Access Protection and select properties. Select the File, Share, and Folder
Protection tab and disable rules that lock the files or folders that are required by the Unified
CVP installation program. If you are using a different anti-virus product, you need to perform
the equivalent file blocking exclusions in that product's file and folder protection rules.
right-click Access Protection and select properties. Select the File, Share, and Folder
Protection tab and disable rules that lock the files or folders that are required by the Unified
CVP installation program. If you are using a different anti-virus product, you need to perform
the equivalent file blocking exclusions in that product's file and folder protection rules.
Plan for Licensing
Unified CVP Licensing
Unified CVP has a 30 day evaluation license. The Call Server and VXML server evaluation
licenses now support 30 ports instead of the previously supported 2 ports on all call control
servers; and 10,000 reporting server db writes instead of the previous support for 5000 db writes.
After 30 days Unified CVP must be licensed for continued functionality.
licenses now support 30 ports instead of the previously supported 2 ports on all call control
servers; and 10,000 reporting server db writes instead of the previous support for 5000 db writes.
After 30 days Unified CVP must be licensed for continued functionality.
Starting in Release 8.0(1), Unified CVP supports FlexLM licensing for all licensed components
of the CVP system (Call Server, Reporting Server, VXML Server, and Call Studio).
of the CVP system (Call Server, Reporting Server, VXML Server, and Call Studio).
CVP now supports four types of license features:
•
"CVP_SOFTWARE" - the basic feature license required for CVP. If this license is not
available, then Unified CVP runs in evaluation mode and any port licenses are ignored.
available, then Unified CVP runs in evaluation mode and any port licenses are ignored.
•
"CVPPorts" - the license for the ports on the Call Server.
•
"RPT" - the license for the reporting server.
•
"SelfServicePorts" - the license for the ports on the VXML Server.
Note: The CVP_SOFTWARE basic feature license must be included in the Call Server
(CVPPorts), Reporting Server (RPT), and VXML Server (SelfServicePorts) licenses.
(CVPPorts), Reporting Server (RPT), and VXML Server (SelfServicePorts) licenses.
CVP licenses for all CVP devices (CVP Call Server, CVP Reporting Server, CVP VXML
Server, CVP VXML Server (standalone)) are aggregated in the cvp.license file located in
%CVP_HOME%\conf\license. Every time a license is applied via the Operations Console, the
license is appended to the cvp.license file. If there is more than one valid VXML license within
the license file, then the ports are additive. For example, if one CVP license file has 200 VXML
ports and an additional license is applied with 100 more VXML ports, then the VXML server
Server, CVP VXML Server (standalone)) are aggregated in the cvp.license file located in
%CVP_HOME%\conf\license. Every time a license is applied via the Operations Console, the
license is appended to the cvp.license file. If there is more than one valid VXML license within
the license file, then the ports are additive. For example, if one CVP license file has 200 VXML
ports and an additional license is applied with 100 more VXML ports, then the VXML server
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
17
Chapter 2: Performing Pre-Installation Tasks
Close and Unlock all Unified CVP Related Files Before Installing