Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

Upgrading Cisco Unified CVP VXML Server and Unified Call Studio

In Unified CVP Release 8.0(1), Unified Call Studio must be run on development machines,
separate from VXML Server. Unified Call Studio is supported on developer workstation software
from Microsoft, specifically Windows XP and Windows Vista, but not the Windows 2003 server
software.

When you upgrade from Call Studio 4.0, the installer uninstalls currently installed CVP Studio
but retains all of its custom files. All CVP Studio voice application projects and any custom
libraries are retained. The CVP Studio backup directory is renamed to CVP4.0_VXMLStudio.
You can later retrieve the libraries and applications to migrate them to a Call Studio installation.
After CVP Studio 4.0 is uninstalled via the VXML Server upgrade process, Call Studio must
be installed on a Windows XP or Vista machine using its separate installer. Refer to 

 for complete installation instructions.

You can upgrade Call Studio 4.0(x), 4.1(1), 6.0(x) and 7.0(x) to Call Studio 8.0(1). However,
there is no upgrade available for Call Services Studio. You can 

Note: The CVP Studio directory is backed up only when you upgrade from CVP 4.0 to CVP
4.1 or CVP 7.0. There is no backup from CVP 4.1 to CVP 7.0 because the files are upgraded
in-place, which means you retain your files as they were in the previous version.

Audio files deployed to CATALINA_HOME\webapps\CVP\audio will be deleted (where
CATALINA_HOME is the Tomcat installation directory). It is recommended that you back up
the audio files prior to the upgrade.

The following steps outline the recommended upgrade path for VXML Server and Call Studio.
These steps apply both to the development and production machines that comprise your Unified
CVP deployment. For machines that will not include the VXML Server and Call Studio
components, skip this section and the next and proceed to 

.

Upgrading Cisco Unified CVP VXML Server

To upgrade the Cisco Unified CVP VXML Server, perform the following steps.

Note: When you upgrade Cisco Unified CVP VXML Server to release 8.0(1) you must also
upgrade Unified Call Studio (or migrate from Call Services Studio) to Release 8.0(1). The
VXML Server and Call Studio version must be the same for Call Studio applications to work
with the VXML Server.

You must also apply new licenses for all Unified CVP components. See the section on 

 for details on obtaining and applying licenses.. If you do not apply licenses to upgraded

components then the software runs in evaluation mode.

On test and production servers, back up any third party libraries (.class or .jar files) found in
the following locations (where APP_NAME is the name of each deployed voice application):

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)