Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Step 7
Enter the password, then click Install.
A period of time passes as the services are stopped, then a preparing to install message appears.
After a few moments, the Installing dialog appears.
After a few moments, the Installing dialog appears.
Step 8
When the "Done with the automated portion of the upgrade installation." message appears, login
as Informix user.
as Informix user.
Step 9
Run %CVP_HOME%\bin\CVP_Database_Config.bat.
Step 10
After the batch file has completed running, Open Windows Services, select "Informix Server
Discover Process for SNMP". On the Logon tab, select This Account and enter the credentials
for the informix user. Click OK.
Discover Process for SNMP". On the Logon tab, select This Account and enter the credentials
for the informix user. Click OK.
Note: If you fail to complete this step, then upon reboot the Service Control Manager notifies
of failed services.
of failed services.
The two failed services are:
•
The OnSrvapd service cause: (Unable to log on as \informix)
•
The Informix Server Discovery Process for SNMP (cause: logon failure)
Step 11
Reboot the reporting server.
Migrating Previously-Deployed Unified CVP 4.1 Voice Applications
If you have previously-deployed Unified CVP 4.1 voice applications that you would like to run
as-is on Unified CVP 8.0(1) (that is, without redeploying them from Call Studio), you can do
so. VXML Server 8.0(1) is capable of directly running deployed Unified CVP 4.1 voice
applications. All functionality is maintained, and no manual steps are required. However, if you
would like to take advantage of this release's new features (such as, web services integration,
Subdialog Invoke, Local Hotlinks, etc.), you may prefer to import the projects into Call Studio.
as-is on Unified CVP 8.0(1) (that is, without redeploying them from Call Studio), you can do
so. VXML Server 8.0(1) is capable of directly running deployed Unified CVP 4.1 voice
applications. All functionality is maintained, and no manual steps are required. However, if you
would like to take advantage of this release's new features (such as, web services integration,
Subdialog Invoke, Local Hotlinks, etc.), you may prefer to import the projects into Call Studio.
Upgrading Other Unified CVP Software to Release 8.0(1)
This section pertains to Unified CVP software other than VXML Server and Call Studio. The
steps used to upgrade these components differs from the steps for a new installation.
steps used to upgrade these components differs from the steps for a new installation.
Upgrading to Unified CVP Release 8.0(1) requires temporarily stopping all Unified CVP services
and processes on your Unified CVP components. Therefore, to limit impact to a live Unified
CVP system, upgrade during a maintenance period when your Unified CVP system is out of
production.
and processes on your Unified CVP components. Therefore, to limit impact to a live Unified
CVP system, upgrade during a maintenance period when your Unified CVP system is out of
production.
To upgrade a component to Unified CVP Release 8.0(1), launch the Unified CVP 8.0(1) installer
package. The system detects the previous installation and recognize that an upgrade is desired.
Detection and upgrade of the previous components is managed by the installer. Next, perform
the following steps.
package. The system detects the previous installation and recognize that an upgrade is desired.
Detection and upgrade of the previous components is managed by the installer. Next, perform
the following steps.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 9: Upgrading to Unified CVP 8.0(1)
Upgrading Unified CVP Software