Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Running Reporting Batch Files
To run reporting batch files, perform the following steps.
Step 1
If you have not rebooted since running the Unified CVP installation program, reboot your
computer before proceeding to Step 2.
computer before proceeding to Step 2.
Step 2
Log in as user informix.
Step 3
From the %CVP_HOME%\bin directory, run ReportingRunAsInformix.bat.
Step 4
Log out, and then log in again as user cvp_dbadmin.
Step 5
From the %CVP_HOME%\bin directory, run ReportingRunAsCVP_dbadmin.bat.
Step 6
Reboot the Reporting Server.
Exclude Unified CVP Processes from Anti-Virus Software Port Blocking
On all systems running Unified CVP server components (that is, Call Server, Reporting Server,
Video Media Server, and VXML Server) with anti-virus software configured to do port blocking,
you should exclude Unified CVP processes from the port blocking. For Call Server, Reporting
Server and VXML Server, exclude process tomcat5.exe from port blocking. In addition, for
Call Server, process VoiceBrowser.exe should be excluded.
Video Media Server, and VXML Server) with anti-virus software configured to do port blocking,
you should exclude Unified CVP processes from the port blocking. For Call Server, Reporting
Server and VXML Server, exclude process tomcat5.exe from port blocking. In addition, for
Call Server, process VoiceBrowser.exe should be excluded.
The following instructions may be used to exclude Unified CVP processes from port blocking
when using McAfee® VirusScan® on a system running Unified CVP Call Server. If you use a
different anti-virus product, you should do the equivalent exclusions in that product's port
blocking rules.
when using McAfee® VirusScan® on a system running Unified CVP Call Server. If you use a
different anti-virus product, you should do the equivalent exclusions in that product's port
blocking rules.
Instructions for McAfee® VirusScan® on Unified CVP Call Server:
1. Open the VirusScan Console, double click on Access Protection, and click on the Port
Blocking tab.
2. If the two checkboxes for "Prevent IRC communication" are checked, then do the following:
–
Edit both of the Prevent IRC communication properties in VirusScan by selecting
it and then clicking on the Edit... button.
it and then clicking on the Edit... button.
–
In the Add or edit a port blocking range dialog, add VoiceBrowser.exe,tomcat5.exe
to the Excluded Process text box and click OK.
to the Excluded Process text box and click OK.
Note: It is critical that there are no spaces in the string
VoiceBrowser.exe,tomcat5.exe, or the Unified CVP server may not function properly.
VoiceBrowser.exe,tomcat5.exe, or the Unified CVP server may not function properly.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 6: Post Installation Tasks
Exclude Unified CVP Processes from Anti-Virus Software Port Blocking