Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

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Reporting Server

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VXML Server

Note: Aside from diminished capacity, unlicensed, the Call Server, Reporting Server, and
VXML Server will work right out of the box.

The following sections explain how to apply licenses for those components.

Applying a License to a Unified CVP Server

When you are creating a new Unified CVP Call Server, VXML Server, or Reporting Server,
you must apply a valid license file before using the server. You can browse for and upload the
license file to the Operations Server, and then transfer the license to the Unified CVP Server.
Select either an existing license file in the Operations Server database or a new license file from
your local desktop.

Before a license is applied, VXML Server supports two concurrent sessions by default. This
may be useful for simple testing or evaluation purposes. However, a production server should
always have a license applied to support the desired number of concurrent sessions.

For VXML Server, after a license is applied, the licensing information needs to be changed.
You will need to delete the files under the %CVP_HOME%/VXMLServer/license folder.
Removing files from this folder allows you to apply new licensing information.

To change licensing information for Reporting or Call Server, delete the cvp.license file from
the %CVP_HOME%/conf/license directory, copy the new license file and restart the server.

Procedure

To apply a license file:

From the Device Management menu, choose the type of server to apply a license to. For example,
to apply a license to a VXML Server, choose Device Management > VXML Server.

The Find, Add, Delete, Edit window lists any servers that have been added to the network map.

Select a server by clicking on the link in its Hostname field or by clicking the radio button
preceding it and then clicking Edit.

You can also search for a server.

Select File Transfer in the toolbar and then click Licensing.

The File Transfer page displays, listing the Hostname and IP address for the currently selected
Unified CVP server.

If the license file is not listed in the Select From Available License Files text box:

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)