Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Standalone Distributed Diagnostics and Service Network (SDDSN)
SDDSN does not exist in CVP Release 7.0. SDDSN software is installed on each Unified CVP
Server; its function is to forward SNMP traps to an SNMP monitor server. The SNMP capabilities
provided by CVP 7.0 Call Servers are more sophisticated than in earlier versions.
Server; its function is to forward SNMP traps to an SNMP monitor server. The SNMP capabilities
provided by CVP 7.0 Call Servers are more sophisticated than in earlier versions.
To upgrade the SNMP capability to CVP 7.0, make a note of the SDDSN and RMS configuration
settings prior to upgrade. After the upgrade, you need to enter the noted information in the CVP
Operations Console device configuration screens for all CVP product components. Be sure to
include any new settings that pertain to expanded capabilities introduced in CVP 7.0. After you
upgrade, you might choose to decommission SDDSN servers or use them for another purpose.
settings prior to upgrade. After the upgrade, you need to enter the noted information in the CVP
Operations Console device configuration screens for all CVP product components. Be sure to
include any new settings that pertain to expanded capabilities introduced in CVP 7.0. After you
upgrade, you might choose to decommission SDDSN servers or use them for another purpose.
Media Server
CVP audio media servers do not need to be upgraded.
CVP Solution Component Upgrades
Most solution components have their own individual upgrade procedures which are beyond the
scope of this document. Some of these components are specifically mentioned here however,
because their configurations are so closely tied to CVP.
scope of this document. Some of these components are specifically mentioned here however,
because their configurations are so closely tied to CVP.
IOS Gateway
Cisco gateways need to be upgraded to the IOS release specified in the CVP Solution Upgrade
Compatibility Matrix. The new version of IOS has a number of syntax changes from earlier
versions, particularly in the area of Call Applications. You can find the CVP Solution Upgrade
Compatibility Matrix in the
Compatibility Matrix. The new version of IOS has a number of syntax changes from earlier
versions, particularly in the area of Call Applications. You can find the CVP Solution Upgrade
Compatibility Matrix in the
(http://www.cisco.com/en/US/products/sw/custcosw/
ps1006/prod_technical_reference_list.html).
When the new version of IOS is started, it automatically converts the running configuration to
the new syntax.
the new syntax.
Note: It is very important that you back up the old configuration before proceeding; there is no
way to undo the upgraded configuration.
way to undo the upgraded configuration.
Unified CVP Release 7.0 introduces new error.wav files. You need to locate the files on the
VXML Server and copy them to flash memory on the gateway. The error.wav media files reside
in <installpath>\OpsConsoleServer\GWDownload (for example,
C:\Cisco\CVP\OpsConsoleServer\GWDownload). Refer to the Configuration and Administration
Guide for Cisco Unified Customer Voice Portal to learn more about all of these changes.
VXML Server and copy them to flash memory on the gateway. The error.wav media files reside
in <installpath>\OpsConsoleServer\GWDownload (for example,
C:\Cisco\CVP\OpsConsoleServer\GWDownload). Refer to the Configuration and Administration
Guide for Cisco Unified Customer Voice Portal to learn more about all of these changes.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
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Chapter 10: Upgrading to Unified CVP 7.0
CVP Solution Component Upgrades