Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
Content Services Switch
If your deployment includes Cisco Content Services Switch devices, you need to upgrade the
devices as specified in the CVP Solution Upgrade Compatibility Matrix. You can find the CVP
Solution Upgrade Compatibility Matrix in the
devices as specified in the CVP Solution Upgrade Compatibility Matrix. You can find the CVP
Solution Upgrade Compatibility Matrix in the
(http://www.cisco.com/en/US/
products/sw/custcosw/ps1006/prod_technical_reference_list.html). Even if the software version
is correct, you should follow the Content Service Switch configuration instructions for CVP
7.0.
is correct, you should follow the Content Service Switch configuration instructions for CVP
7.0.
Upgrade Changes Affecting Unified CVP Release 3.1 SR2 Deployments
Unified CVP Release 4.x and CVP Release 7.0 offer different implementations than CVP Release
3.1 SR2. When you prepare to move from a 3.1 SR2 environment, you need to consider CVP
solution components and plan for changes that might affect your deployment. Even among the
CVP product components themselves, certain migrations may be required.
3.1 SR2. When you prepare to move from a 3.1 SR2 environment, you need to consider CVP
solution components and plan for changes that might affect your deployment. Even among the
CVP product components themselves, certain migrations may be required.
Operating System
•
All CVP servers that are running Windows 2000 must be migrated to Windows 2003. This
applies to Call Control Servers as well as VXML Servers.
applies to Call Control Servers as well as VXML Servers.
H.323 Media Termination
•
ISN 1.x and 2.x supported H.323 media termination directly on the ISN/CVP Voice Browser.
As of CVP 3.x, this configuration was still permitted, but deprecated. In CVP 4.x, H.323
media termination may no longer be terminated on the CVP Voice Browser. Thus, all calls
that use H.323 media termination must be migrated to Comprehensive model, using either
SIP or H.323 for call control. This affects ICM scripting and configuration, as well as gateway
and gatekeeper configuration. In some cases, it will also require additional gateway capacity.
As of CVP 3.x, this configuration was still permitted, but deprecated. In CVP 4.x, H.323
media termination may no longer be terminated on the CVP Voice Browser. Thus, all calls
that use H.323 media termination must be migrated to Comprehensive model, using either
SIP or H.323 for call control. This affects ICM scripting and configuration, as well as gateway
and gatekeeper configuration. In some cases, it will also require additional gateway capacity.
Though not considered migrations, there are other noteworthy changes that may require you to
make changes to gateway, gatekeeper, and content switch configurations.
make changes to gateway, gatekeeper, and content switch configurations.
Split Voice Browsers and App Servers
•
In ISN 1.x and 2.x it was common to deploy Unified CVP servers with Voice Browsers and
App Servers on separate machines. By Unified CVP 3.0 all new implementations used “combo
servers” – both processes running on the same machine. The proper name for these machines
is Unified CVP Call Control Servers. All such servers became Unified CVP Call Servers in
CVP 4.0. As of Unified CVP 4.0, there is no longer any possibility of splitting the Voice
Browser and App Server functionality onto different machines. Thus a deployment with x
Voice Browser machines and y App Server machines would, in Unified CVP 7.0, have up
to x + y CVP Call Server machines.
App Servers on separate machines. By Unified CVP 3.0 all new implementations used “combo
servers” – both processes running on the same machine. The proper name for these machines
is Unified CVP Call Control Servers. All such servers became Unified CVP Call Servers in
CVP 4.0. As of Unified CVP 4.0, there is no longer any possibility of splitting the Voice
Browser and App Server functionality onto different machines. Thus a deployment with x
Voice Browser machines and y App Server machines would, in Unified CVP 7.0, have up
to x + y CVP Call Server machines.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
68
Chapter 10: Upgrading to Unified CVP 7.0
Upgrade Changes Affecting Unified CVP Release 3.1 SR2 Deployments