Cisco Cisco Customer Voice Portal Downloads Installation Guide

7.1(3) with 5.1

7.2(1) with 5.1

7.2(1) with 6.0

7.2(2) with
5.1.3

7.2(2) with 6.1

2.3.1

Same as
above

Same as
above

12.4(15)T

12.4(15)T

Scansoft: SWMS
3.1.x, OSR 3.0
RealSpk 4.0.12

Tomcat
5.5.16

WAS
6.1

7.2(3) with
5.1.3

7.2(3) with 6.1

Win2003
SP2

MCS OS
2003.1.0.0007

Win2003
SP2

MCS OS
2003.1.0.0070

Nuance: ASR 8.5
TTS 4.0.6, Speech
Server 5.0.1,
Recognizer 9,
RealSpeak 4.5.0

• Windows 2003 is only supported in CVP 3.1 SR1 for temporary use as part of an upgrade to

CVP 4.0.

• Support of the IBM Websphere Voice Server speech recognition product (version 5.1.2 and

5.1.3) was discontinued in May 2007, and support for this third-party product is not included
as of Release 4.1 of Unified CVP.

Upgrading from Cisco Unified CVP Release 4.0 or 4.1 to Unified CVP 7.0

The basic steps for upgrading Unified CVP Release 4.0(x) or Unified CVP Release 4.1 to Unified
CVP Release 7.0 are outlined below; they take a solution-level compatibility into account. These
steps are recommendations only, you may have specific reasons for following a different
procedure. Be sure to see the Hardware and System Software Specification for Cisco Unified
Customer Voice Portal (Unified CVP) Release 7.0(1) to ensure the solution components are at
versions supported by CVP 7.0.

Note: CVP 7.0 contains new gateway files to be run on the IOS gateway. All of these files must
be deployed on IOS gateways as part of a CVP upgrade. Some of these gateway files may not
be compatible with systems running CVP releases prior to CVP 7.0, and must only be used with
systems running CVP 7.0 or greater. If other CVP systems are to remain running prior versions
of CVP, these systems must not be using gateways that have had the script files upgraded to
the CVP 7.0 versions.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)