Cisco Cisco Customer Voice Portal Downloads Installation Guide

Verify that solution components are at versions supported by CVP 7.0.

a.

Upgrade to Unified ICM 7.2(3) and to Unified CM 6.1.

b.

Upgrade IOS Gateways and Gatekeepers to version 12.4(15)T.

Upgrade Unified CVP Servers to Windows 2003 SP2.

Upgrade to Unified CVP 7.0.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)