Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

you must first stop CSA and then disable it before upgrading the Unified CVP Software. See

 for detailed instructions. Refer to the Cisco

Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release
7.0 for more information about how to upgrade, disable, or reenable the CSA service.

Note: After upgrading the software, you must reenable the Cisco Security Agent Service. With
the service disabled, the Agent no longer provides intrusion detection for the server.

The CVP installation program detects the presence of the Cisco Security Agent on the target
installation machine but does not check that the CSA version requirement has been met. The

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

prod_technical_reference_list.html) provides platform hardware specifications and compatible
third party software version requirements across the major components of the Unified CVP
solution.

Upgrading Cisco Unified CVP VXML Server and Unified Call Studio

In Unified CVP Release 7.0, Unified Call Studio should be run on development machines,
separate from VXML Server. Unified Call Studio is supported on developer workstation software
from Microsoft, specifically Windows XP and Windows Vista, but not the Windows 2003 server
software.

When you upgrade, the installer uninstalls the currently installed CVP Studio but retains all of
its custom files. All CVP Studio voice application projects and any custom libraries are retained.
The CVP Studio backup directory is renamed to CVP4.0_VXMLStudio. You can later retrieve
the libraries and applications to migrate them to a Call Studio installation. After CVP Studio
4.0 is uninstalled via the VXML Server upgrade process, Call Studio should be installed on a
Windows XP or Vista machine using its separate installer. Refer to 

 for complete installation instructions.

Note: The CVP Studio directory is backed up only when you upgrade from CVP 4.0 to CVP
4.1 or CVP 7.0. There is no backup from CVP 4.1 to CVP 7.0 because the files are upgraded
in-place, which means you retain your files as they were in the previous version.

Audio files deployed to CATALINA_HOME\webapps\CVP\audio will be deleted (where
CATALINA_HOME is the Tomcat installation directory). It is recommended that you back up
the audio files prior to the upgrade.

The following steps outline the recommended upgrade path from VXML Server 4.1 to 7.0 and
CVP Studio 4.0 to Call Studio 6.0. These steps apply both to the development and production
machines that comprise your Unified CVP deployment. For machines that will not include the
VXML Server and Call Studio components, skip this section and the next and proceed to

If you are migrating from CVP 3.1, refer to the 

 section before proceeding.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)