Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

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Component and Hardware Changes

When you are assessing the work that needs to be done in upgrading your existing CVP
deployment to Unified CVP Release 4.1, make sure to account for the following recent (that is,
4.0.(x) and higher) changes:

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All Unified CVP Call Control Servers and Windows-based VXML Servers must run Windows
2003.

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As of CVP 4.0, Media Termination is no longer supported in the H.323 service. You must
migrate all calls that formerly used H.323 media termination to the Comprehensive deployment
model, using either Session Initiation Protocol (SIP) (preferred) or H.323 for call control.
Perform this migration after the upgrade to Unified CVP Release 4.1. See the section

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Call Studio now supports Windows XP and Windows Vista. Support for the Windows 2003
operating system has been discontinued for Call Studio. If you had previously installed CVP
Studio on the same Windows 2003 machine as VXML Server, the CVP 4.1 upgrade will
uninstall CVP Studio from that machine. As of CVP 4.1, Unified Call Studio (formerly
Unified CVP Studio) should be run on a developer workstation running Windows XP or
Windows Vista.

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Support for the IBM WVS Gateway Adapter has been discontinued in Unified CVP Release
4.1. If you choose to run this adapter, you should not upgrade to CVP 4.1(1).

In addition, if migrating from a release prior to CVP 4.0, you need to also account for the
following hardware changes:

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Standalone Distributed Diagnostics and Service Network (SDDSN) is no longer required as
of Unified CVP Release 4.0. If you have existing SDDSN servers, you can decommission
them or use them for another purpose.

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The CVP Operations Server is a required component in Unified CVP Release 4.1. You must
add a server for this purpose in all production environments, including Standalone

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)