Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

Upgrading Unified CVP Software

This section lists the procedure for upgrading from a previous release of Unified CVP 4.0 to
Unified CVP 4.1. It discusses the following steps:

1. Backing up the Unified CVP Disk

2. Working with Cisco Security Agent (CSA)

3. Upgrading Cisco Unified CVP VXML Server and Unified Call Studio

4. Migrating previously-deployed Unified CVP 4.0 voice applications

5. Upgrading other Unified CVP Software to Release 4.1

6. Upgrading non-CVP software

Backing Up the Unified CVP Disk

This upgrade does not have roll back functionality. It is srongly recommended that you perform
a full disk backup of all CVP components prior to upgrading. The backup will be useful if, at
any point, a downgrade is necessary.

Working with Cisco Security Agent (CSA)

Previous releases of Cisco Security Agent (CSA) for CVP Software are not compatible with
Unified CVP Release 4.1. and must be upgraded. You must stop the CSA software before
upgrading the Unified CVP Software. Refer to the Cisco Security Agent Installation/Deployment
Guide for Cisco Unified Customer Voice Portal, Release 4.1 for instructions on how to upgrade,
disable or reenable the CSA service.

Note: After upgrading the software, you must reenable the Cisco Security Agent Service. With
the service disabled, the Agent no longer provides intrusion detection for the server.

Upgrading Cisco Unified CVP VXML Server and Unified Call Studio

In Unified CVP Release 4.1, Unified Call Studio (formerly CVP Studio) should be run on
development machine, separate from VXML Server. Unified Call Studio is supported on
developer workstation software from Microsoft, specifically Windows XP and Windows Vista,
but not the Windows 2003 server software.

When you upgrade, the installer will uninstall CVP Studio but retain all of its custom files. All
CVP Studio voice application projects and any custom libraries are retained. The CVP Studio
folder is renamed to CVP4.0_VXMLStudio. You can later retrieve the libraries and applications
to migrate them to a Call Studio installation. After CVP Studio 4.0 is uninstalled via the VXML
Server upgrade process, Call Studio should be installed on a Windows XP or Vista machine

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)