Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established
severity definitions.
severity definitions.
Severity 1 (S1) - Your network is down, or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2) - Operation of an existing network is severely degraded, or significant aspects
of your business operation are negatively affected by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the
situation.
of your business operation are negatively affected by inadequate performance of Cisco products.
You and Cisco will commit full-time resources during normal business hours to resolve the
situation.
Severity 3 (S3) - Operational performance of your network is impaired, but most business
operations remain functional. You and Cisco will commit resources during normal business
hours to restore service to satisfactory levels.
operations remain functional. You and Cisco will commit resources during normal business
hours to restore service to satisfactory levels.
Severity 4 (S4) - You require information or assistance with Cisco product capabilities,
installation, or configuration. There is little or no effect on your business operations.
installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various
online and printed sources.
online and printed sources.
•
Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief
product overviews, key features, sample part numbers, and abbreviated technical specifications
for many Cisco products that are sold through channel partners. It is updated twice a year
and includes the latest Cisco offerings. To order and find out more about the Cisco Product
Quick Reference Guide, go to this URL:
product overviews, key features, sample part numbers, and abbreviated technical specifications
for many Cisco products that are sold through channel partners. It is updated twice a year
and includes the latest Cisco offerings. To order and find out more about the Cisco Product
Quick Reference Guide, go to this URL:
•
Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise.
Visit Cisco Marketplace, the company store, at this URL:
Visit Cisco Marketplace, the company store, at this URL:
•
Cisco Press publishes a wide range of general networking, training and certification titles.
Both new and experienced users will benefit from these publications. For current Cisco Press
titles and other information, go to Cisco Press at this URL:
Both new and experienced users will benefit from these publications. For current Cisco Press
titles and other information, go to Cisco Press at this URL:
•
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
9
Preface
Obtaining Additional Publications and Information