Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

Figure 19: Uninstall Informix Dynamic Server Dialog

You must select Remove all database server files and all database information. Click OK.

IMPORTANT: a dialog box with the following message appears next:

"Could not delete product files and/or directories. Check documentation for more details."

This dialog box is present in this release solely due to an Informix product limitation, and does
not indicate a problem with removing Reporting. Click OK to continue the uninstall process.

The following additional dialog box prompts appear:

•

Delete the Informix user?"

•

Remove Informix Storage Manager (ISM) Servers?

•

Remove SNMP extension agents?

Click Yes in response to each of these prompts.

When the uninstall process finishes, an "Informix Dynamic Server has been uninstalled" dialog
appears. Click OK.

Removing Unified CVP Software with the Installation Program

This task describes how to remove Unified CVP software by rerunning the Unified CVP
Installation Program.

Disable Cisco Security Agent. See the section 

instructions.

Rerun setup.exe. The following screen appears.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)