Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
Component and Hardware Changes
When you are assessing the work that needs to be done in upgrading your existing ISN/CVP
deployment to Unified CVP Release 4.0, make sure to account for the following component
changes in this release:
deployment to Unified CVP Release 4.0, make sure to account for the following component
changes in this release:
•
Support for the Windows 2000 operating system has been dropped in Unified CVP Release
4.0. All Unified CVP Call Control Servers and Windows-based VoiceXML Servers must
now run Windows 2003.
4.0. All Unified CVP Call Control Servers and Windows-based VoiceXML Servers must
now run Windows 2003.
•
Media Termination is no longer supported in the H.323 service. You must migrate all calls
that formerly used H.323 media termination to the Comprehensive deployment model, using
either Session Initiation Protocol (SIP) (preferred) or H.323 for call control. Perform this
migration after the upgrade to Unified CVP Release 4.0. See the section
that formerly used H.323 media termination to the Comprehensive deployment model, using
either Session Initiation Protocol (SIP) (preferred) or H.323 for call control. Perform this
migration after the upgrade to Unified CVP Release 4.0. See the section
In addition, you also need to account for the following hardware changes in this release:
•
Standalone Distributed Diagnostics and Service Network (SDDSN) is no longer required in
Unified CVP Release 4.0. If you have existing SDDSN servers, you can decommission them
or use them for another purpose.
Unified CVP Release 4.0. If you have existing SDDSN servers, you can decommission them
or use them for another purpose.
•
The CVP Operations Server is a new, required component in Unified CVP Release 4.0. You
must add a server for this purpose in all production environments, including Standalone
deployments. If an SDDSN server meets the appropriate specifications, you may reuse it as
a CVP Operations Server.
must add a server for this purpose in all production environments, including Standalone
deployments. If an SDDSN server meets the appropriate specifications, you may reuse it as
a CVP Operations Server.
•
CVP Reporting Servers are new, optional components in Unified CVP Release 4.0. If you
wish to use the new reporting functionality, you must deploy an additional machine for each
Reporting Server.
wish to use the new reporting functionality, you must deploy an additional machine for each
Reporting Server.
•
Gatekeepers are not required in SIP implementations. If you are moving to SIP, you can
decommission gatekeepers or possibly convert them for use as ingress or VoiceXML gateways.
decommission gatekeepers or possibly convert them for use as ingress or VoiceXML gateways.
•
Content Services Switches may have to be added if you are moving from the Queue and
Transfer to the Comprehensive call flow model, and the call volume and desired redundancy
model calls for it.
Transfer to the Comprehensive call flow model, and the call volume and desired redundancy
model calls for it.
•
SIP Proxy Servers and DNS Servers for SIP message routing are optional components for
SIP implementations. If you intend to use these components, you must add them to the
network. Dedicated DNS Servers for Unified CVP are not required.
SIP implementations. If you intend to use these components, you must add them to the
network. Dedicated DNS Servers for Unified CVP are not required.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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Chapter 7: - Upgrading to Unified CVP Release 4.0
Component and Hardware Changes