Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation...........................................................................................................................5

Cisco.com..............................................................................................................................................5
Product Documentation DVD.................................................................................................................5
Ordering Documentation........................................................................................................................5

Documentation Feedback...........................................................................................................................6
Product Alerts and Field Notices ...............................................................................................................6
Cisco Product Security Overview...............................................................................................................6

Reporting Security Problems in Cisco Products ...................................................................................7

Obtaining Technical Assistance..................................................................................................................7

Cisco Technical Support & Documentation Website..............................................................................8
Submitting a Service Request...............................................................................................................8
Definitions of Service Request Severity.................................................................................................9

Obtaining Additional Publications and Information.....................................................................................9

1. Introduction to Installing Unified CVP........................................................................................................11

Tasks for New Installations of Unified CVP...............................................................................................11
Tasks for Upgrading from a Previous Release.........................................................................................12
What Is Included in Unified CVP Installation?..........................................................................................12
What is Not Included in Unified CVP Installation?....................................................................................14

2. Before Installing Unified CVP Software.....................................................................................................15

Check Hardware and Software Requirements.........................................................................................15
Disable Cisco Security Agent...................................................................................................................15
Install IBM WebSphere Application Server ..............................................................................................17
Install IBM HTTPServer WebServer.........................................................................................................18
Install Windows Simple Network Management Protocol (Windows Only)................................................18
Disabling Multiple Ethernet Interfaces......................................................................................................19
Close and Unlock all CVP Related Files Before Installing........................................................................20

3. Installing Unified CVP Software on Windows Systems.............................................................................21

Running the Unified CVP Installation Program.........................................................................................21

4. Installing Unified CVP Software on AIX Systems......................................................................................31

Installing VoiceXML Server.......................................................................................................................32
Configure VoiceXML Server ....................................................................................................................33
Enabling Support Tools.............................................................................................................................33
Additional Post-Install Tasks.....................................................................................................................34

5. After Installing Unified CVP Software........................................................................................................35

Verify Installation......................................................................................................................................35
Running Reporting Batch Files.................................................................................................................37
Exclude CVP Processes from Anti-Virus Software Port Blocking............................................................37
Enabling Security......................................................................................................................................38
Applying Licenses.....................................................................................................................................38

Applying a License to a Unified CVP Server.......................................................................................38

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)

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