Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

a wildcard to allow for the variable correlationId. If TranslationRouteToVRU routing is used,
then configure all translation route DNISs here.

•

Incoming DNISs. In the gatekeeper, these are the numbers that target the CVP Call Control
Servers (or, more precisely, the CVP Voice Browsers). For SIP purposes, these should target
the CVP Call Servers.

•

ACD or agent DNISs. This includes any numbers that target egress gateways or Cisco Unified
CallManagers.

Perform the following steps to configure ingress gateways, VoiceXML gateways, and Cisco
Unified CallManagers.

a.

Configure the gateways to support SIP in general. It is not necessary at this point to disable
H.323 in general or to remove gatekeeper registration settings

b.

Configure each ingress gateway outgoing VoIP dial-peer to use SIP rather than session
target ras. If SIP Proxy Servers are being used, configure these dial-peers to target those
servers. If not, then configure these dial-peers to target one or more CVP Call Servers

c.

Configure each VoiceXML gateway incoming VoIP dial-peer to be a SIP dial-peer.

d.

Configure CallManagers such that ingress gateways and Proxy Servers are SIP Trunk
devices.

Try some test calls. If the tests are successful, perform the following steps to remove H.323
support.

a.

In the CVP Operations Console, remove H.323 services from each CVP Call Server.

b.

In the ingress gateways, remove H.323 support as well as any settings that cause the
gateway to register with the gatekeeper.

c.

Decommission the gatekeepers.

Migrating VoiceXML Servers from Windows to AIX

If you wish to migrate your VoiceXML Servers from a Windows platform to an AIX platform,
perform the following steps.

Install the new VoiceXML Server software by following the instructions in the section 

 in 

.

Add the new VoiceXML Servers to the CVP Operations Console network map.

Use the CVP Operations Console to deploy all applicable projects to the new VoiceXML Servers

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)