Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

For details on Steps 2 and 3, see the Configuration and Administration Guide for Cisco Unified
Customer Voice Portal.

Migrating from Tomcat to WebSphere Application Server

If you wish to migrate your VoiceXML Servers from a Tomcat platform to WebSphere
Application Server, perform the following steps.

Uninstall CVP VoiceXML Server from the Tomcat-based machine, or reformat the disk and
reinstall the operating system. If Windows 2003 is not present on the Tomcat-based machine,
you must reformat the disk and install Windows 2003 because Unified CVP can only be run on
Windows 2003.

Note: If you decide to reformat the disk and reinstall the operating system, and VoiceXML
Studio is also installed on your machine, back up any application projects before you reformat
the disk.

Install WebSphere Application Server from the product media.

Install Unified CVP VoiceXML Server from the Unified CVP installation CD. See 

 for Windows instructions

 for AIX instructions.

Configure and license VoiceXMLServer using the CVP Operations Console.

Use the CVP Operations Console to deploy all applicable projects to the new VoiceXML Servers.

For details on Steps 4 and 5, see the Configuration and Administration Guide for Cisco Unified
Customer Voice Portal.

Adding Reporting or ICM Lookup Capability to Standalone VoiceXML Server

Standalone VoiceXML deployments prior to Unified CVP 4.0 include no Unified ICME
components. In these deployments, applications are invoked as a direct result of calls arriving
in the VXML Gateway, and a single post-application transfer is allowed.

In Unified CVP 4.0, you can optionally add the ability to forward reporting events to a Reporting
Server, as well as the ability to make ancillary routing requests and exchange call context
information with a Unified ICME if one is present. However, the integration with Unified ICME
is nominal.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)