Cisco Cisco Customer Voice Portal 8.0(1) User Guide
VXML Server Configuration
VXML Server can be configured to tailor its behavior. This chapter explains all configuration
options and how to change them.
options and how to change them.
Out of the box, VXML Server uses default values for these configuration options and will
function without modification. Only an experienced administrator should consider changing
these options. Improperly chosen values can cause significant performance degradations and
could even prevent VXML Server from functioning correctly.
function without modification. Only an experienced administrator should consider changing
these options. Improperly chosen values can cause significant performance degradations and
could even prevent VXML Server from functioning correctly.
This chapter contains the following topics:
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•
Global Configuration File
The mechanism to edit the VXML Server configuration is through an XML file named
global_config.xml
found in the
%CVP_HOME%\VXMLServer\conf
directory. This file
must be edited by hand, there is no graphical interface.
This file is loaded by VXML Server when it is initialized and cached in memory. Loading the
file is one of the first tasks performed by VXML Server when it starts up since the configuration
options affect how it runs. Any changes to this file will require VXML Server to be restarted
in order for the changes to take affect.
file is one of the first tasks performed by VXML Server when it starts up since the configuration
options affect how it runs. Any changes to this file will require VXML Server to be restarted
in order for the changes to take affect.
Note: When performing an upgrade of VXML Server, the administrator will have to re-implement
the configuration changes.
the configuration changes.
Configuration Options
The following figure displays the DTD diagram of the
global_config.xml
file.
User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)
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Chapter 6