Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Introduction

Welcome to Cisco Unified Customer Voice Portal (Unified CVP), the most robust platform for
building exciting, dynamic VoiceXML-based voice applications. Unified CVP:

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Allows users to build complex voice applications without requiring extensive knowledge of
Java and VoiceXML.

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Includes an easy, graphical interface for building voice applications and simplifies the tasks
of building custom components that easily plug into the software’s modular architecture.

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Provides the fastest, most error-free process for building professional, dynamic voice
applications.

This user guide introduces the process of building voice applications utilizing the various
components of Unified CVP software. Its primary focus is to explain the concepts required to
get the most out of one Unified CVP component, Cisco Unified CVP VXML Server (VXML
Server), while introducing the others. It will refer to additional documentation to fully describe
other components. The reader just getting started with Unified CVP software should read at
least the first few chapters to get an idea of the environment in which Unified CVP software
revolves and some of the design of the Unified CVP platform.

This chapter contains the following topics:

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VoiceXML Overview

Since its introduction in 2000, VoiceXML has quickly become the standard technology for
deploying automated phone systems. To understand VoiceXML’s quick acceptance by

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)