Cisco Cisco Customer Voice Portal 8.0(1) User Guide

Figure 12: Example of Tags for Definng a Decision

The knowledge_base example in the preceding figure shows the main tags of the XML file
format for defining a decision. The elements in this XML document are:

•

rule – This tag names the rule for the decision. There can only be one 

 tag in the

document. The tag contains any number of exit states that make up the decision. The optional

 attribute lists the exit state to return if no other exit states apply

(essentially an else exit state).

•

exit_state – This tag encapsulates the expressions that when true, return a particular exit
state. The 

 attribute must refer to the same value chosen when the decision element was

defined in the Builder for Call Studio. The 

 attribute can be either and or or. If

the exit state contains only one expression the conjugate attribute is ignored. The content of

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)