Cisco Cisco Customer Voice Portal 8.0(1) User Guide

the

 tag is the type of data to be compared, each type containing different

kinds of data. There can be any number of children to the 

 tag, each

representing another expression linked with the conjugate.

•

string – This tag represents an expression comparing strings. The 

 attribute can

be: contains, not_contains, ends_with, not_ends_with, equal, not_equal, starts_with, and
not_starts_with. There can be only two children to the 

 tag, representing the two

terms of the expression. If there are less than two, an error will occur. If more, the extra ones
will be ignored. The content can be tags representing a constant string entered by the developer,
data about the call, session and element data, user information, date and time information,
the activity of the caller, and historical activity of the user. These tags are fully defined in
the following sections.

•

number – This tag represents an expression comparing numbers. The 

 attribute

can be: equal, not_equal, greater, greater_equal, less, and less_equal. There can be only
two children to the 

 tag, representing the two terms of the expression. If there are

less than two, an error will occur. If more, the extra ones will be ignored. The content can
be tags representing a constant number entered by the developer, data about the call, session
and element data, user information, date and time information, the activity of the caller, and
historical activity of the user. These tags are fully defined in the following sections.

•

boolean – This tag represents an expression which evaluates to a boolean result, requiring
only a single term. If the 

 attribute is yes, and the 

 attribute is true,

it is checking if the data defined by the child tag exists. If 

 is yes, and

 is false, it is checking if the data defined by the child tag does not exist. If

 is no, the 

 attribute is used to compare the data defined by the

child tag with either true or false. True means the expression is true if the data defined by
the child tag evaluates to true. The child tags are a smaller subset of those allowed in

 and 

: data about the call, session and element data, user information,

or the activity of the caller (each of these is fully defined in the following sections). When
testing if the child tag’s value is true or false, it must be able to evaluate to a Boolean value.
If it cannot, the decision will act as if the rule did not activate.

•

constant_string / constant_number – These tags store string and number data in the 

attribute. The number can be any integer or floating-point number.

Note: The number can also be treated as a string. For example, if 1234 starts with 12.

The following sections explain the contents of the individual tags found within the 

,

 and 

 tags.

<call_data>

Figure 13: call_data Tag

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)