Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide
P
REFACE
S
AY
I
T
S
MART
S
PECIFICATIONS
FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
xi
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on
Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract,
Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco
service contract, contact your reseller.
Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract,
Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco
service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues
with Cisco products and technologies. The website is available 24 hours a day at this URL:
with Cisco products and technologies. The website is available 24 hours a day at this URL:
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid
service contract but do not have a user ID or password, you can register at this URL:
service contract but do not have a user ID or password, you can register at this URL:
Before you submit a request for service online or by phone, use the Cisco Product Identification Tool to locate
your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools &
Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the
alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting show command output. Search results show an illustration of your product with
the serial number label location highlighted. Locate the serial number label on your product and record the
information before placing a service call.
your product serial number. You can access this tool from the Cisco Support website by clicking the Get Tools &
Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the
alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting show command output. Search results show an illustration of your product with
the serial number label location highlighted. Locate the serial number label on your product and record the
information before placing a service call.
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding
down the Ctrl key while pressing F5.
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding
down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com
website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the
Search box on the resulting page and then click the Technical Support & Documentation radio button.
website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the
Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback
at the top of any Cisco.com web page.
at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4
service requests are those in which your network is minimally impaired or for which you require product
information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If
your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer.
The TAC Service Request Tool is located at this URL:
service requests are those in which your network is minimally impaired or for which you require product
information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If
your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer.
The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2
service requests are those in which your production network is down or severely degraded.) Cisco engineers are
assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
service requests are those in which your production network is down or severely degraded.) Cisco engineers are
assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers: