Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide
T
ABLE OF
C
ONTENTS
U
SER
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
Session Data ............................................................................................................................................... 29
Element Data .............................................................................................................................................. 29
Component Accessibility ............................................................................................................................. 30
API
S
................................................................................................................................................................ 30
C
ONFIGURABLE
E
LEMENTS
............................................................................................................................... 32
S
TANDARD
A
CTION AND
D
ECISION
E
LEMENTS
.................................................................................................. 32
D
YNAMIC
E
LEMENT
C
ONFIGURATIONS
............................................................................................................. 33
S
TART
/
E
ND OF
C
ALL
A
CTIONS
........................................................................................................................ 33
H
OTEVENTS
..................................................................................................................................................... 34
S
AY
I
T
S
MART
P
LUGINS
.................................................................................................................................... 34
S
TART AND
E
ND OF
A
PPLICATION
A
CTIONS
....................................................................................................... 35
L
OGGERS
......................................................................................................................................................... 35
O
N
E
RROR
N
OTIFICATION
................................................................................................................................. 36
U
NIFIED
CVP
XML
D
ECISIONS IN
D
ETAIL
........................................................................................................ 36
The <call_data> Tag .................................................................................................................................. 40
The <data> Tag.......................................................................................................................................... 40
The <user_info> Tag .................................................................................................................................. 40
The <general_date_time> Tag .................................................................................................................... 41
The <caller_activity> Tag........................................................................................................................... 42
The <historical_data> Tag ......................................................................................................................... 42
XML Decision Example #1 .......................................................................................................................... 43
XML Decision Example #2 .......................................................................................................................... 44
XML Decision Example #3 .......................................................................................................................... 45
V
OICE
XML
I
NSERT
E
LEMENTS
......................................................................................................................... 48
Restrictions................................................................................................................................................. 48
Inputs.......................................................................................................................................................... 49
Outputs....................................................................................................................................................... 51
Root Document ........................................................................................................................................... 54
Example...................................................................................................................................................... 54
CHAPTER 3: ADMINISTRATION.................................................................................................................. 57
I
NTRODUCTION TO
VXML
S
ERVER
A
DMINISTRATION
....................................................................................... 57
JMX Management Interface......................................................................................................................... 57
Administration Scripts................................................................................................................................. 58
System Information Page............................................................................................................................. 59
A
DMINISTRATION
I
NFORMATION
....................................................................................................................... 60
Application and System Status ..................................................................................................................... 60
JMX Interface ......................................................................................................................................................... 61
Administration Scripts............................................................................................................................................. 61
VXML Server Information ........................................................................................................................... 62
JMX Interface ......................................................................................................................................................... 62
Administration Scripts............................................................................................................................................. 62
System Information Page......................................................................................................................................... 63
Server Status Checks ............................................................................................................................................... 63
C
ONFIGURATION
U
PDATES
............................................................................................................................... 63
VXML Server Configuration Options........................................................................................................... 64
Tuning Logger Options............................................................................................................................................ 64
Session Invalidation Delay Option ........................................................................................................................... 65
Application Configuration Options.............................................................................................................. 66
A
DMINISTRATION
F
UNCTIONS
........................................................................................................................... 67
Graceful Administration Activity ................................................................................................................. 68
Updating Applications................................................................................................................................. 68
JMX Interface ......................................................................................................................................................... 69
Administration Scripts............................................................................................................................................. 70