Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide
T
ABLE OF
C
ONTENTS
U
SER
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
C
ISCO
U
NIFIED
C
ALL
S
TUDIO
Suspending Applications ............................................................................................................................. 70
JMX Interface ......................................................................................................................................................... 72
Administration Scripts............................................................................................................................................. 73
Adding Applications.................................................................................................................................... 73
JMX Interface ......................................................................................................................................................... 73
Administration Scripts............................................................................................................................................. 74
Removing Applications................................................................................................................................ 74
JMX Interface ......................................................................................................................................................... 75
Administration Scripts............................................................................................................................................. 75
Updating Common Classes.......................................................................................................................... 76
JMX Interface ......................................................................................................................................................... 76
Administration Scripts............................................................................................................................................. 76
Accessing Logger Methods.......................................................................................................................... 77
Getting/Setting Global and Application Data............................................................................................... 77
Global Data Access ................................................................................................................................................. 77
Application Data Access.......................................................................................................................................... 78
Administrator Log Access............................................................................................................................ 79
Administration Function Reference.............................................................................................................. 79
Application-Level Functions.................................................................................................................................... 79
VXML Server-Level Functions................................................................................................................................ 80
VXML
S
ERVER
M
ETRICS
................................................................................................................................. 80
CHAPTER 4: USER MANAGEMENT............................................................................................................. 85
D
EPLOYMENT
.................................................................................................................................................. 85
D
ATABASE
D
ESIGN
.......................................................................................................................................... 86
Applications................................................................................................................................................ 86
User Data ................................................................................................................................................... 87
users ....................................................................................................................................................................... 87
user_phone.............................................................................................................................................................. 88
users_by_ani ........................................................................................................................................................... 88
Historical Data ........................................................................................................................................... 89
sessions................................................................................................................................................................... 89
flags........................................................................................................................................................................ 90
CHAPTER 5: VXML SERVER LOGGING ..................................................................................................... 91
L
OGGERS
......................................................................................................................................................... 91
G
LOBAL
L
OGGERS
............................................................................................................................................ 92
The Global Call Logger .............................................................................................................................. 92
The Global Error Logger ............................................................................................................................ 94
Global Error Logger Configuration: Log Details....................................................................................................... 95
Global Error Logger Configuration: File Purging...................................................................................................... 96
Global Error Logger Configuration Example #1 ....................................................................................................... 96
Error Logger Configuration Example #2 .................................................................................................................. 98
The Global Administration History Logger.................................................................................................. 98
A
PPLICATION
L
OGGERS
.................................................................................................................................... 99
The Application Activity Logger ................................................................................................................ 100
Activity Logger Configuration: Format .................................................................................................................. 104
Activity Logger Configuration: Scope .................................................................................................................... 105
Activity Logger Configuration: File Rotation ......................................................................................................... 107
Activity Logger Configuration: Caching................................................................................................................. 108
Activity Logger Configuration: File Purging .......................................................................................................... 109
Activity Logger Configuration Example #1 ............................................................................................................ 110
Activity Logger Configuration Example #2 ............................................................................................................ 111
The Application Error Logger ................................................................................................................... 112
Error Logger Configuration: Format....................................................................................................................... 113
Error Logger Configuration: File Purging............................................................................................................... 114