Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide
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Note that Unified CVP Voice elements use VoiceXML properties internally as well. The
VoiceXML properties entered by the developer in the configuration are given document-level
scope, so the form-level scope properties used by the voice elements themselves take
precedence. So entering a property in a voice element’s configuration will not change the
behavior of the element if it uses the same property.
VoiceXML properties entered by the developer in the configuration are given document-level
scope, so the form-level scope properties used by the voice elements themselves take
precedence. So entering a property in a voice element’s configuration will not change the
behavior of the element if it uses the same property.
It is up to the developer to understand the consequences of using VoiceXML properties and
Cisco suggests that they not be used unless the developer possesses at least moderate familiarity
with both VoiceXML and the specific voice browser to be used when the application is
deployed.
Cisco suggests that they not be used unless the developer possesses at least moderate familiarity
with both VoiceXML and the specific voice browser to be used when the application is
deployed.
The Audio Tab (Voice Elements Only)
The Audio tab is used to configure the audio assets to be used in the voice element, including
pre-recorded audio content, Text to Speech (TTS) phrases, and dynamically configured Say It
Smart™ phrases.
pre-recorded audio content, Text to Speech (TTS) phrases, and dynamically configured Say It
Smart™ phrases.
Each voice element contains various points where audio is to be played. These points are called
audio groups and have appropriately assigned names. Some small voice elements have only a
single audio group, while more complex ones may have dozens. Each audio group can contain
any number of audio items. It is up to the developer to configure all audio items.
audio groups and have appropriately assigned names. Some small voice elements have only a
single audio group, while more complex ones may have dozens. Each audio group can contain
any number of audio items. It is up to the developer to configure all audio items.
Audio Groups
When the Audio tab is first opened, the required audio groups appear in the audio group window.
Most voice elements have at least one required initial audio group that is used to introduce the
voice element or ask for the desired input. Each audio group has a single audio item to start. At
least this single audio item must be defined in order for the voice element to be successfully
configured. Additional audio groups are added by right-clicking the Audio Groups root folder,
selecting the audio group set in the submenu, then the audio group to add from within the next
submenu. Once added, placing the cursor over the audio group folder will display a tooltip
containing a description of that audio group.
Most voice elements have at least one required initial audio group that is used to introduce the
voice element or ask for the desired input. Each audio group has a single audio item to start. At
least this single audio item must be defined in order for the voice element to be successfully
configured. Additional audio groups are added by right-clicking the Audio Groups root folder,
selecting the audio group set in the submenu, then the audio group to add from within the next
submenu. Once added, placing the cursor over the audio group folder will display a tooltip
containing a description of that audio group.