Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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An element name can only contains letters, numbers, underscores and spaces.  

 

 

An element can be renamed by right-clicking on the element in the Callflow Editor and choosing 
Rename or by single-clicking on an already selected element (similar to "Windows Explorer" 
functionality for renaming files). 
 

To connect elements within the call flow, right-click on the source element and a drop-down box 
will appear. Then select the Exit States menu and choose one of the exit states.