Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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    A line can be deleted by selecting it and pressing the delete key, or by right-clicking on 

the line and selecting Undo Connection. 

    When elements are moved, their connections move with them.  

    If you right-click on an element that has some exit states mapped, these exit states will 

appear grayed-out in the "Exit States" menu. When all exit states are mapped, the element 
color will turn from yellow to gray.  

o

  Hang Up elements start out gray because they have no exit states.  

o

  Application Transfer and Page Connector elements also have no exit states but 

start out yellow and only turn gray when they are configured correctly.  

o

  Hotlinks and Hotevents can have an exit state based on their configurations. They 

will appear yellow or gray according to these configurations. 

An angled line can be created by using the bend points of a line. Select a connected line and a 
dot will appear in the middle of the line. Drag this dot to create the desired angle. The line is now 
drawn at an angle, with the apex at this bend point. You can repeat this procedure to add as many 
bend points as desired.