Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide

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ƒ  Information about the current user. This is only applicable if the User Management 

System is activated for the application.  

 

 

There are times when the occurrence of a VoiceXML event is expected to trigger an action. The 
event can be user-triggered (such as a noinput event), asynchronous (thrown by the voice 
browser), or developer-defined (such as a Hotlink that throws an event). In each case, the 
developer may wish to play audio, store data, or move to another part of the call flow when the 
event is triggered. Cisco Unified CVP refers to these events as Hotevents. 

A global event that, when caught, executes developer-
specified actions. 

Like Hotlinks, Hotevents can act as pointers to direct the call somewhere else. They may also 
specify VoiceXML to execute when the event is triggered. An application can use any number of 
Hotevents, each activated by a different event.