Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide
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Hotlink
A globally-accessible utterance and / or key press that
immediately transitions the call to a specific part of the
call flow, or throws an event.
immediately transitions the call to a specific part of the
call flow, or throws an event.
Hotlinks are not elements in that they do not generate VoiceXML or execute any custom code.
A Hotlink acts as a pointer (or link) to direct the call somewhere else or to throw a VoiceXML
event when the specified word or key press is detected. An application can use any number of
Hotlinks.
A Hotlink acts as a pointer (or link) to direct the call somewhere else or to throw a VoiceXML
event when the specified word or key press is detected. An application can use any number of
Hotlinks.
A Hotlink is rendered as a trapezoid.
Defining a Hotlink
A Hotlink can be activated by a spoken keyword or keywords, a DTMF entry or entries, or a
combination of both. Choosing the Inline option for either input type allows all key presses or
keywords that activate the Hotlink to be entered in the provided text box, as a comma-delimited
list. For more sophisticated grammars, choose the External URI option from the drop-down box
and provide the URI to an external grammar.
combination of both. Choosing the Inline option for either input type allows all key presses or
keywords that activate the Hotlink to be entered in the provided text box, as a comma-delimited
list. For more sophisticated grammars, choose the External URI option from the drop-down box
and provide the URI to an external grammar.
By default, a Hotlink is configured to point to a location in the call flow that will be visited when
the Hotlink it activated. The Hotlink is given a single exit state that the developer must connect
to the place in the call flow to visit when it is activated. A Hotlink can alternatively throw a
VoiceXML event instead. In this case, the Hotlink does not have an exit state. When choosing
the option to throw an event, the full name of the VoiceXML event must be entered in the
provided text box.
the Hotlink it activated. The Hotlink is given a single exit state that the developer must connect
to the place in the call flow to visit when it is activated. A Hotlink can alternatively throw a
VoiceXML event instead. In this case, the Hotlink does not have an exit state. When choosing
the option to throw an event, the full name of the VoiceXML event must be entered in the
provided text box.