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Cisco Cisco Customer Voice Portal 8.0(1) User Guide

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C
HAPTER 
2:
 
V
OICE
XML
 
S
ERVER 
C
OMPONENTS IN 
D
ETAIL
 
 
V
OICE
XML
 
S
ERVER 
U
SER 
G
UIDE 
 
 
 
FOR 
C
ISCO 
U
NIFIED 
C
USTOMER 
V
OICE 
P
ORTAL 
R
ELEASE 
4.0(1) 
 
 
 
 
 
17
Component Accessibility 
Table 2-1 lists each component and its ability to get and set global, application, session, and 
element data. 
Global 
Data 
Application 
Data 
Session 
Data 
Element 
Data 
 
 
Component 
Get 
Set 
Get 
Set 
Get 
Set 
Get 
Set 
Configurable Elements 
Yes  Yes Yes  Yes Yes Yes Yes Yes 
Standard Elements 
Yes  Yes Yes  Yes Yes Yes Yes Yes 
Dynamic Configurations 
Yes  Yes Yes  Yes Yes Yes Yes Yes 
Start and End of Call Actions 
Yes Yes  Yes  Yes  Yes Yes Yes Yes 
Hotevents 
No No  No  No  No No No No 
Say It Smart Plugins 
No 
No 
No 
No 
No 
No 
No 
No 
Start and End of Application Actions 
Yes Yes Yes Yes No No No No 
Loggers 
Yes No  Yes  No  Yes No Yes No 
On Error Notification 
No 
No 
No 
No 
Yes 
No 
No 
No 
XML 
Decisions 
No No  No  No  No No No No 
VoiceXML Insert Elements 
No 
No 
No 
No 
Yes  Yes  Yes  Yes 
Table 2-1 
Notes: 
    Hotevents, being simply VoiceXML code appearing in the root document, do not have access 
to any server-side information. 
    A Say It Smart Plugin’s sole purpose is to convert a value into a list of audio files and so do 
not have a need to access server-side information. 
    A Logger's sole responsibility is to report or log data and therefore has access to all variables 
types but cannot set them. 
    On Error Notification classes are given the session data that existed at the time the error 
occurred. 
APIs 
To facilitate the development of components requiring programming effort, Unified CVP 
provides two application programming interfaces (APIs) for developers to use. The first is a Java 
API. The second API involves the use of XML sent via HTTP, thereby allowing components to 
be built using programming languages other than Java. Some more complex and tightly 
integrated components can be built only through the Java API, though in most other aspects, the 
two APIs are functionally identical. The APIs themselves and the process of building 
components using either API is fully detailed in the Javadocs published with the software and in 
the Programming Guide for Cisco Unified Customer Voice Portal. The two components that do