Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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date to compare. 

Field

 can be hour_of_day (which returns an integer from 0 to 23), minute 

(which returns an integer from 0 to 59), day_of_month (which returns an integer from 1 to 31), 
month (which returns an integer from 1 to 12), day_of_week (which returns an integer from 1 to 
7 where 1 is Sunday), or year (which returns the 4 digit year). The children tags are used to turn 
on various criteria to add to the search. The different search criteria are: 

   

– If this tag appears, the search looks for calls made by the current caller only. If it 

does not appear, it will search all calls made by all callers. Note that if the call was not 
associated with a specific UID, an error will occur if this tag is used. 

   

– If this tag appears, the search looks for calls made by the ANI specified in the 

value

 

attribute. If the 

value

 attribute is not included, the ANI of the current caller is used. 

   

– If this tag appears, the search looks for calls whose start date/time are between two 

times specified by successive 

<constant_date_time>

 children tags. The attributes of 

<constant_date_time>

 define the specific date to use. The 

month

 attribute must be an 

integer from 1 to 12. The 

day_of_month

 attribute must be an integer from 1 to 31. The 

year

 

attribute must be a four digit integer. The 

hour_of_day

 attribute must be an integer from 0 to 

23. The 

minute

 attribute must be an integer from 0 to 59. The 

second

 attribute must be an 

integer from 0 to 59. 

   

– If this tag appears, the search looks for calls whose end date/time are between two 

times specified by successive 

<constant_date_time>

 children tags. See 

<start>

 above for 

the description of the 

<constant_date_time>

 tag. 

   

– If this tag appears, the search looks for calls where a flag with the name given in the 

name

 attribute was triggered. 

An application named “Example1” would like to play “Welcome back” for callers who have 
previously called this application. The users are identified by their ANI (this application uses the 
user management database only for its history tracking). A decision element named 
“CalledBefore” would be needed which had two rules, one for those who the application 
recognizes and one for the rest (this is being done rather than using the default exit state for 
demonstration purposes). In English, the rules are: 

1 

The caller has called from this ANI before 

say_welcome_back 

2 

The caller has not called from this ANI before 

say_welcome 

The Unified CVP decision element XML file would be named “CalledBefore” and be saved in 

AUDIUM_HOME/applications/Example1/data/misc.

  

The XML content will be: