Cisco Cisco Unified Customer Voice Portal 11.0(1) User Guide

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Figure 2-6 shows the term that represents the activity of the caller in the current call. The 

<nth_element>

 tag returns the nth element visited by the caller where the attribute 

n

 is the 

number (starting at 0). The 

<nth_exit_state>

 tag returns the exit state of the nth element 

visited by the caller where the attribute 

n

 is the number (starting at 0). The 

<times_elemvis>

 tag 

returns the number of times the caller visited the element whose name is given in the 

element

 

attribute. The 

<times_elemvis_exit>

 tag returns the number of times the caller visited the 

element whose name is given in the attribute 

element

 which returned an exit state whose name 

is given in the 

exit_state

 attribute. 

 

 

Figure 2-7 shows the term that represents the historical activity of the user associated with the 
call on the current application. Note that if the application has not been configured with a user 
management database, using this term will cause an error. Refer to Chapter 4: User Management 
for more details about the user management system. The 

type

 attribute determines what kind of 

value is returned. A value of num means that the value returned is the number of calls matching 
the criteria defined by the children tags. A value of last_date_time means that the value returned 
is the last date/time a call was received matching the criteria defined by the children tags. A 
value of first_date_time returns the first date/time a call was received that matched the criteria. 
The 

field

 attribute is used if the 

type

 attribute is last_date_time and indicates which part of the