Cisco Cisco Customer Voice Portal Downloads User Guide

C

HAPTER 

5:

 

V

OICE

XML

 

S

ERVER 

L

OGGING

 

 

V

OICE

XML

 

S

ERVER 

U

SER 

G

UIDE 

 

 

 

FOR 

C

ISCO 

U

NIFIED 

C

USTOMER 

V

OICE 

P

ORTAL 

R

ELEASE 

4.0(1) 

 

 

 

 

 

65

o

 

. Information on new visits to the application. The element column is empty for this 

category. 

o

 

. Information on how the application visit ended. The element column is empty for 

this category. 

o

 

. Information on the element visited and how the element was exited. 

o

 

. Detailed information about what a caller did within a voice element. 

o

 

. Element data to be logged. 

o

 

. Custom developer-specified data to log. 

   

. A keyword indicating the action taken. A list of actions is given in Table 5-1. 

   

. Some qualifier or description of the action. 

The following table lists all possible category and actions that can appear in the activity log and 
descriptions on what they represent. 

start newcall 

 

or  
source 

newcall is used when the application visit is a new call. The 
description is empty. source is used when another application 
transferred to this application. The name of the application 
transferred from is listed in the description. 

start 

ani 

The description is the ANI of the caller. NA if the ANI is not sent. 

start 

areacode 

The area code of the ANI. NA if the ANI is not sent. 

start 

exchange 

The exchange of the ANI. NA if the ANI is not sent. 

start 

dnis 

The description is the DNIS of the call. NA if the DNIS is not sent. 

start 

iidigits 

The description is the IIDIGITS of the call. NA if the IIDIGITS is 
not sent. 

start 

uui 

The description is the UUI of the call. NA if the UUI is not sent. 

start 

uid 

The application visit is associated with a user. The UID is listed in 
the description. 

start 

parameter 

An HTTP parameter attached to the initial URL that starts a 
Unified CVP application. The description lists the parameter name 
followed by an “=” followed by the value. A separate line will 
appear for each parameter passed. 

start 

error 

An error occurred in the on call start action (either a Java class or 
XML-over-HTTP). The description is the error message. 

end 

how 

How the call ended. The description is either hangup to indicate 
the caller hung up, disconnect to indicate the system hung up on 
the caller, application_transfer to indicate a transfer to another 
Unified CVP application occurred, call_transfer to indicate a 
telephony blind transfer occurred, or app_session_complete to 
indicate that the call session ended via another means such as a 
timeout or the call being sent to an IVR system outside of Unified