Cisco Cisco Customer Voice Portal Downloads User Guide
C
HAPTER
5:
V
OICE
XML
S
ERVER
L
OGGING
V
OICE
XML
S
ERVER
U
SER
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UIDE
FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
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ELEASE
4.0(1)
67
Category
Action
Description
custom
[NAME]
Anywhere the developer adds custom name/value information to
the log will have the name appear as the action and the value
stored within as the description.
the log will have the name appear as the action and the value
stored within as the description.
Table 5-1
Notes on the Activity Logger:
Due to its complexity, the Activity Logger requires that the enforce call event order option to
be set for the logger instance using it and will throw an error if it is not set.
When one Unified CVP application performs an application transfer to another application,
the reported timestamps of the end category of the source application and the start category
of the destination application could be imprecise when the source application ends with the
playing of audio content. This is due to the fact that voice browsers typically request
VoiceXML pages in advance if the current page contains only audio and a submit to the next
page. In other words, the browser could be playing audio to the caller while making a request
for the next VoiceXML page. If that page were the last of an application, the subsequent
request would begin the process of entering the new application including having the
Activity Logger handle start and end of call logging for the two applications. It would then
report the end time for the source application as being before the time the caller actually
“experienced” the destination application by hearing its audio.
of the destination application could be imprecise when the source application ends with the
playing of audio content. This is due to the fact that voice browsers typically request
VoiceXML pages in advance if the current page contains only audio and a submit to the next
page. In other words, the browser could be playing audio to the caller while making a request
for the next VoiceXML page. If that page were the last of an application, the subsequent
request would begin the process of entering the new application including having the
Activity Logger handle start and end of call logging for the two applications. It would then
report the end time for the source application as being before the time the caller actually
“experienced” the destination application by hearing its audio.
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The above scenario that describes how application transfers may result in unexpected
logging timestamps also applies to the reporting database, which receives its data via the
Datafeed logger. Due to this, when custom reports are generated from the reporting
database, care should be taken with data from voice applications which include
application transfers. One option is to create reports using queries that expect unusual
data around application transfers, and either mark or exclude it. Minimally, developers
and administrators should be familiar with the impact of application transfers on logging
(and therefore reporting) timestamps.
Datafeed logger. Due to this, when custom reports are generated from the reporting
database, care should be taken with data from voice applications which include
application transfers. One option is to create reports using queries that expect unusual
data around application transfers, and either mark or exclude it. Minimally, developers
and administrators should be familiar with the impact of application transfers on logging
(and therefore reporting) timestamps.
The Activity Logger utilizes a configuration to control the finer details of the information it
stores in its log files. The configuration controls five different aspects of the Activity Logger: the
format of the files, how much data to store in them, how often to rotate the files, how caching
should work, and how often should log files be purged. This configuration is specified as an
XML file created by the designer in Unified CVP VoiceXML Studio.
stores in its log files. The configuration controls five different aspects of the Activity Logger: the
format of the files, how much data to store in them, how often to rotate the files, how caching
should work, and how often should log files be purged. This configuration is specified as an
XML file created by the designer in Unified CVP VoiceXML Studio.