Cisco Cisco Unified Customer Voice Portal 10.5(1) User Guide

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– This tag refers to the user’s demographic information. The 

type

 attribute can 

be name, zipcode, birthday, gender, ssn, country, language, custom1, custom2, custom3, or 
custom4. 

   

– This tag refers to the various phone numbers associated with the user account. If 

the 

type

 attribute is first, the first number in the list of numbers is returned. This would be 

returned if there was only one number associated with an account. If the attribute is num_diff 
the total number of different phone numbers associated with the account is returned. 

   

– This tag refers to date information related to the user account. The 

type

 

attribute indicates which user-related date to access and the 

field

 attribute is used to choose 

which part of the date to return. 

Type

 can be last_modified (indicating the last time the 

account was modified), creation (indicating the time the account was created), and last_call 
(indicating the last time the user called). 

Field

 can be hour_of_day (which returns an integer 

from 0 to 23), minute (which returns an integer from 0 to 59), day_of_month (which returns 
an integer from 1 to 31), month (which returns an integer from 1 to 12), day_of_week (which 
returns an integer from 1 to 7 where 1 is Sunday), or year (which returns the 4 digit year). 

   

– This tag returns “true” if the caller has previously called from the current 

phone number, “false” if not. 

   

– This tag refers to the user’s account information. The 

type

 attribute can be 

pin, account_number, or external_uid. 

 

Figure 2-5 shows the term that represents general date information. The 

type

 attribute indicates 

which date to access and the 

field

 attribute is used to choose which part of the date to return. 

Type

 can be current (indicating the current date/time) or call_start (indicating the time the call 

began). 

Field

 can be hour_of_day (which returns an integer from 0 to 23), minute (which 

returns an integer from 0 to 59), day_of_month (which returns an integer from 1 to 31), month 
(which returns an integer from 1 to 12), day_of_week (which returns an integer from 1 to 7 where 
1 is Sunday), or year (which returns the 4 digit year).