Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Note
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http://[HOST][:PORT]/CVP/Info
where:
•
HOST is the host name of the machine on which VXML Server is installed.
•
PORT is the port the application server is configured to listen on. If the application server is
configured to use port 80, there is no need to include the port in the URL.
configured to use port 80, there is no need to include the port in the URL.
The system information page can only be reached after proper authentication using the
administrator user name and password defined during installation time. This is the same user
name and password used when configuring VXML Server licenses.
administrator user name and password defined during installation time. This is the same user
name and password used when configuring VXML Server licenses.
The system information page is the easiest and safest way of obtaining administrative
information, though it is also the least flexible.
information, though it is also the least flexible.
Administration Information
Using the tools listed above, an administrator can obtain a significant amount of information
regarding VXML Server and the applications that are deployed on it. This information aids the
administrator in determining the health of the system, detecting signs of issues that should be
caught early, and debugging issues as they occur.
regarding VXML Server and the applications that are deployed on it. This information aids the
administrator in determining the health of the system, detecting signs of issues that should be
caught early, and debugging issues as they occur.
Much of the information made available by VXML Server can be found only via the JMX
interface as that is the strength of JMX. Some of the more important information is available via
scripts and some of the static information is available through the system information page.
interface as that is the strength of JMX. Some of the more important information is available via
scripts and some of the static information is available through the system information page.
Application and System Status
VXML Server provides functions for reporting the status of a specific voice application or all
voice applications running on the system. They are provided as functions to allow the
administrator to query VXML Server to get the latest information immediately.
voice applications running on the system. They are provided as functions to allow the
administrator to query VXML Server to get the latest information immediately.
The application status function reports the following information:
•
Whether the application is running, suspended, or has been suspended before being slated for
removal.
removal.
•
How many active sessions are currently visiting the application. Active sessions are defined
as the number of callers that are interacting with the application at the time the status script is
called.
as the number of callers that are interacting with the application at the time the status script is
called.
•
How many sessions are waiting to end. When an active caller ends their application visit,
VXML Server delays the closing of the corresponding session to allow the completion of the
session accessed by the final logger and end of call class actions. A session waiting to end
does not take up a license port. The amount of time a session remains open after a call ends is
a VXML Server configuration option (see Chapter 6: VXML Server Configuration for more).
VXML Server delays the closing of the corresponding session to allow the completion of the
session accessed by the final logger and end of call class actions. A session waiting to end
does not take up a license port. The amount of time a session remains open after a call ends is
a VXML Server configuration option (see Chapter 6: VXML Server Configuration for more).