Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Note
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How many open sessions are experiencing the most recent past version of the application.
Open sessions are the sum of active callers visiting the application and those sessions that are
in the process of ending. The reason open sessions are listed here is because both active and
ending sessions do need access to session information and an administrator would need to
know when it is safe to disable any systems that the old application configuration depends
on. This information is helpful for an administrator when performing an application update or
suspension in order to determining when the executed function is complete. See the
following sections for more on updating and suspending applications.
Open sessions are the sum of active callers visiting the application and those sessions that are
in the process of ending. The reason open sessions are listed here is because both active and
ending sessions do need access to session information and an administrator would need to
know when it is safe to disable any systems that the old application configuration depends
on. This information is helpful for an administrator when performing an application update or
suspension in order to determining when the executed function is complete. See the
following sections for more on updating and suspending applications.
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How many callers are on hold waiting to get into the application. A call that is received when
the system has used up all the allowed sessions defined in the license will hear a message
asking them to stay on the line. This call then checks if a license session has become
available and then lets the call into the application.
the system has used up all the allowed sessions defined in the license will hear a message
asking them to stay on the line. This call then checks if a license session has become
available and then lets the call into the application.
The VXML Server status function provides an easy to read report with the following
information:
information:
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If VXML Server itself has been suspended, this fact is listed first. See the following sections
for more on suspending VXML Server.
for more on suspending VXML Server.
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The total number of concurrent active callers visiting applications on this instance of VXML
Server, how many concurrent sessions the license allows, the number of available ports (the
license sessions minus the active callers), and the number of callers on hold (which would
only appear if the number of current callers exceeds the number of license sessions).
Server, how many concurrent sessions the license allows, the number of available ports (the
license sessions minus the active callers), and the number of callers on hold (which would
only appear if the number of current callers exceeds the number of license sessions).
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How many active callers, sessions ending, and callers on hold for each application currently
deployed on the system. This data is the same as would be displayed by the application-
specific status function. Note that no on hold column will appear unless there are callers on
hold.
deployed on the system. This data is the same as would be displayed by the application-
specific status function. Note that no on hold column will appear unless there are callers on
hold.
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Whether each application is running or suspended.
JMX Interface
To get an application’s status using the JMX interface, use a JMX client connected to the server
to navigate to the
to navigate to the
VoiceApplication/APPNAME/Command
MBean, where
APPNAME
is the name of
the application to update. The operations tab of this MBean will list a function named “status”.
Pressing this button will display a dialog box with the application status. To get the status of all
applications using the JMX interface, navigate to the
Pressing this button will display a dialog box with the application status. To get the status of all
applications using the JMX interface, navigate to the
Global/Command
MBean and click on the
function named “status” in the operations tab. Pressing this button will display a dialog box with
the status of each application deployed on VXML Server in a table.
the status of each application deployed on VXML Server in a table.
Administration Scripts
The script for obtaining an application status is found in the
admin
folder of the application to be
updated. Windows users should use the script named
status.bat
and Unix users should use the
script named
status.sh
. The script for obtaining the status of all applications is found in the