Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 1 Introduction
CVP Network Deployment Options
CVP Network Deployment Options
The CVP is not just a better way to build an IVR; it fundamentally changes the IVR business, the ACD
business, and the dynamics of network control. The best way to understand this is to consider the ways
the CVP technology can be deployed. There are essentially two distinct deployment scenarios: Hosted
environment (NAM and ICM) and Enterprise environment.
business, and the dynamics of network control. The best way to understand this is to consider the ways
the CVP technology can be deployed. There are essentially two distinct deployment scenarios: Hosted
environment (NAM and ICM) and Enterprise environment.
Once Gateways and Voices Browsers are set up in the network infrastructure, as shown in
,
then prompting and queuing functions of an IVR or ACD can be provided in an extremely efficient
manner: close to the call origin and under direct control of the service provider.
manner: close to the call origin and under direct control of the service provider.
Figure 1-6
CVP Infrastructure
Note
CVP Version 3.0 requires that the Voice Browser, Application Server, and ICM software be installed on
a secure network.
a secure network.