Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 2 CVP Solution Components
CVP Product Components
CVP Product Components
CVP Version 3.0 consists of the following components:
•
Application Server
•
Voice Browser
•
SDDSN
CVP 3.0 also provides the CVP Voice XML Server as an optional component. See
for more information.
In addition to the call processing roles discussed in
the Application Server
and Voice Browser perform configuration and administrative functions. They also supply data to the
SDDSN that enables remote diagnosis of CVP solution problems.
SDDSN that enables remote diagnosis of CVP solution problems.
Roles of the Application Server
illustrates the roles of the Application Server.
Figure 2-1
Roles of the Application Server
In addition to its call processing roles—sending VMXL messages to the Voice Browser and processing
IVR messages from the NAM/ICM—the Application Server provides:
IVR messages from the NAM/ICM—the Application Server provides:
•
An administration tool, the Application Administrator.
•
Information to the SDDSN process for remote diagnosis of component failure. (This process is
described in the
described in the
.)
Application Administrator
The Application Server’s Application Administrator tool is a Web browser interface that can be used
to perform tasks such as:
to perform tasks such as:
•
Take the Application Server engine in and out of service.