Cisco Cisco Unified Customer Voice Portal 10.5(1)
2-9
Cisco Customer Voice Portal (CVP) Release 3.0(0) Product Description
Chapter 2 CVP Solution Components
CVP Internal Interfaces
CVP Internal Interfaces
Table 2-1
Major Internal Interfaces
Interface
Interface characteristics
Between This Component…
…and This Component
InterfaceType
Selection Determined by
Gateway
Voice Browser
H.323
Gatekeeper or Gateway dial-peers,
based on Voice Browser availability and
proximity
based on Voice Browser availability and
proximity
CCM/IP Telephone
Gateway Gatekeeper
H.323
Gateway
configuration
Voice Browser
Application Server
HTTP (URL with
VXML response).
Voice Browser client,
Application Server
server.
VXML response).
Voice Browser client,
Application Server
server.
Voice Browser configuration
Media Server
HTTP
URL is given in VXML generated by
the Application Server from
information specified in the ICM.
the Application Server from
information specified in the ICM.
Normal web access (DNIS, distributors,
etc.), is used to resolve it.
etc.), is used to resolve it.
Application Server
NAM/ICM
ICM/IVR Messaging
CVP configuration
SDDSN
Proprietary
CVP configuration
Gateway
CVP VoiceXML Server
HTTP (URL with
VXML response).
Voice Browser client,
Application Server
server.
VXML response).
Voice Browser client,
Application Server
server.
ICM Script configuration
NAM
ICM
Proprietary
Customer identified by calling
information; NAM configuration
determines ICM
information; NAM configuration
determines ICM
ICM
Customer Database
SQLGateway
ICM configuration
Application Gateway
ICM configuration