Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Internet Service Node (ISN) Product Description
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Chapter 2 ISN Solution Components
ISN Product Components
Roles of the Application Server
illustrates the roles of the Application Server.
Figure 2-1
Roles of the Application Server
In addition to its call processing roles—sending VMXL messages to the Voice Browser and processing
IVR messages from the NAM/ICM—the Application Server provides:
IVR messages from the NAM/ICM—the Application Server provides:
•
An administration tool, the Application Administrator.
•
Information to the SDDSN process for remote diagnosis of component failure. (This process is
described in the
described in the
Application Administrator
The Application Server’s Application Administrator tool is a Web browser interface that can be used
to perform tasks such as:
to perform tasks such as:
•
Take the Application Server engine in and out of service.
•
Monitor call status.
•
Configure timeout settings.
•
Perform remote configuration.
shows a sample Application Administrator Web page.