Cisco Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Internet Service Node (ISN) Product Description
OL-1250-03
Chapter 1 Introduction
NAM/ICM Scripting
Figure 1-14 Sample Script for ISN
Automatic Speech Recognition (ASR)
When a caller performs voice input, the speech recognition engine tries to match the caller input to a set
of acceptable responses, an ASR grammar.
of acceptable responses, an ASR grammar.
An ASR grammar is a list of choices. ISN 2.1 supports two types of grammars:
•
Inline grammars. A set of acceptable customer responses defined through the setting in the
user.microapp.grammar_choices ECC variable.
user.microapp.grammar_choices ECC variable.