Cisco Cisco Unified Customer Voice Portal 11.0(1)
1-15
Cisco Internet Service Node (ISN) Product Description
OL-1250-03
Chapter 1 Introduction
Putting It All Together: Deployment Decision-Making
Decision Tree for ICM Implementations
shows the decision path you might follow in planning an ICM deployment.
Figure 1-13 Decision Tree - ICM Deployments
Note
For more detailed information about each of these deployment options, including checklists for
configuration tasks, see Appendix C of the Cisco Internet Service Node (ISN) Configuration and
Administration Guide.
configuration tasks, see Appendix C of the Cisco Internet Service Node (ISN) Configuration and
Administration Guide.
Use ISN for IP
Transfers?
YES
NO
Use NIC to
Queue and
Queue and
Transfer Calls?
NO
Using NIC to Preroute
YES
NIC with Type 8 ISN
Advanced Speech
VRU
Need to do
Queuing?
NIC with Type 2 ISN Queue
& Transfer VRU
YES
NIC with Type 2 ISN
Advanced Speech VRU
What VRU is used
for Voice treatment?
Is ASR/TTS
required?
ISN Comprehensive
YES
ISN
NO
ISN Queue & Transfer
with “other” VRU
OTHER
YES
YES
ISN Queue and
Transfer
YES
NO
IVR only
application?
NO
YES
Are the calls
originating in
TDM?
ISN Advanced Speech
ISN Queue and Transfer
Is the terminating
GW the same as
GW the same as
that used for VRU?
NO
NO
Is ASR/TTS
required?
ISN Comprehensive
NO