Cisco Cisco Unified Customer Voice Portal 11.0(1)
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Cisco Internet Service Node (ISN) Product Description
OL-1250-03
Chapter 2 ISN Solution Components
ISN Product Components
Voice Browser
illustrates the roles of the Voice Browser.
Figure 2-3
Roles of the Voice Browser
In addition to its call processing roles—accepting H.323 VoIP calls, sending URL requests to the
Application Server, and retrieving system prompts from the Media Server—the Voice Browser provides:
Application Server, and retrieving system prompts from the Media Server—the Voice Browser provides:
•
A configuration and administration tool, VB Admin.
•
Information to the SDDSN process for remote diagnosis of component failure. (This process is
described in the
described in the
VB Admin
Voice Browser configuration and administration tool— VB Admin— helps you keep track of the Voice
Browser’s interactions with various ISN solution components. This tool provides a command line
interface (CLI) you can use to:
Browser’s interactions with various ISN solution components. This tool provides a command line
interface (CLI) you can use to:
•
Gather statistics.
•
Modify configuration settings.
•
View system metrics and status.
•
Control the Voice Browser.
Since there are often many Voice Browsers in network installations, VB Admin can be run locally or
remotely. Also, since VB Admin is a command line tool, it can easily be scripted to manage multiple
remote Voice Browsers.
remotely. Also, since VB Admin is a command line tool, it can easily be scripted to manage multiple
remote Voice Browsers.