Cisco Cisco Unified Customer Voice Portal 11.0(1)

This section describes ISN:

System Management

Reporting

Error handling

The ISN system is managed using several tools:

Application Administrator. Web-based tool for Application Server configuration and 
administration. (See page 5 for more information on this tool.)

VB Admin. Command line interface (CLI) for Voice Browser configuration and administration.(See 
page 7 for more information on this tool.)

ICM Service Control. Tool for managing the Application Server and Voice Browser service nodes.

Dumplog.exe utility. Tool for displaying per-process log files. 

For information on using ICM Service Control and the dumplog.exe utility, see the Cisco Internet 
Service Node (ISN) Configuration and Administration Guide.

The ISN is a node-managed process that runs under ICM Service Control. ICM Service Control allows 
you to view, start, and stop all Windows services related to the ICM software. ICM Service Control also 
provides control over all other Windows services—such as the Application Server and Voice 
Browser—on machines selected through the All checkbox.