Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Cisco Internet Service Node (ISN) Product Description
OL-1250-03
Chapter 1 Introduction
ISN Network Deployment Options
11.
If the NAM/ICM instructed that the call should be transferred, the ISN requests the Gateway to
transfer the call to the endpoint (either a traditional ACD or IPCC).
transfer the call to the endpoint (either a traditional ACD or IPCC).
ISN Network Deployment Options
The ISN is not just a better way to build an IVR; it fundamentally changes the IVR business, the ACD
business, and the dynamics of network control. The best way to understand this is to consider the ways
the ISN technology can be deployed. There are essentially two distinct deployment scenarios: Hosted
environment (NAM and ICM) and Enterprise environment.
business, and the dynamics of network control. The best way to understand this is to consider the ways
the ISN technology can be deployed. There are essentially two distinct deployment scenarios: Hosted
environment (NAM and ICM) and Enterprise environment.
Once Gateways and Voices Browsers are set up in the network infrastructure, as shown in
then prompting and queuing functions of an IVR or ACD can be provided in an extremely efficient
manner: close to the call origin and under direct control of the service provider.
manner: close to the call origin and under direct control of the service provider.
Figure 1-5
ISN Infrastructure
Note
ISN Version 2.1 requires that the Voice Browser, Application Server, and ICM software be installed on
a secure network.
a secure network.