Cisco Cisco Unified Customer Voice Portal 10.5(1)

 shows the decision path you might follow in planning an ISN NAM deployment.

For more detailed information about each of these deployment options, including checklists for 
configuration tasks, see Appendix C of the Cisco Internet Service Node (ISN) Configuration and 
Administration Guide. 

Use ISN for IP

Transfers?

NO

Use NIC to
Queue and

Transfer Calls?

NO

Using NIC to Preroute

ISN at

NAM  level?

YES

NIC with Type 3 or 7 ISN

Advanced speech VRU

YES

NIC supports

Transfer?

NO

NIC with ISN

Advanced Speech

Custom er VRU

YES

NO

Need to do

Queuing?

NIC with Type 2 ISN Queue &

Transfer VRU

YES

NIC with Type 2 ISN Advanced

Speech VRU

NO

ISN Queue and Transfer Network

Switch with ISN Advanced Speech

Custom er VRU

VRU at the

NAM ?

W hat VRU is

used for Voice

treatm ent?

W hat  VRU  is

used for  voice

treatm ent?

NO

ISN

ISN Queue & Transfer  with

“other” Custom er VRU

OTHER

Is ASR/TTS

required?

ISN Com prehensive

NO

ISN Queue & Transfer

with “other” Network VRU

OTHER

YES

YES

ISN Queue and Transfer

ISN Queue and Transfer Network Switch

with ISN Advanced Speech Custom er VRU

YES

NO

IVR only

application?

NO

YES

Are the calls

originating in

TDM ?

ISN Advanced Speech

ISN Queue and Transfer

Is the term inating

GW   the sam e as that

used for VRU?

NO

NO

Is ASR/TTS

required?

ISN Com prehensive

YES

YES

ISN

YES